Rheem IoT App Redesign

Rheem EcoNet is an integrated system for a home’s heating, cooling and water heating equipment. The connected devices let people control energy expenditures right from their phone.

Context

Rheem EcoNet connects HVAC and water heating equipment to a phone, but the app’s visual language had fallen behind an increasingly competitive IoT field.

Goal

Modernize the consumer app and build a companion contractor experience, so homeowners can control and understand their energy use while contractors gain on-the-go access to data and insights.

Modernize the consumer app and build a companion contractor experience, so homeowners can control and understand their energy use while contractors gain on-the-go access to data and insights.

What I worked on

What I contributed

Art direction, UX and UI design across the consumer and contractor applications, including a refreshed graphical system.

Designed for

Rheem, via stable|kernel

Role

Art Direction, UX & UI Design

Platforms

iOS

Android

Timeline

12 Months

Team

Myself, PM, Engineering

Myself, Project Manager, 3 Developers, Client Stakeholders

Updated Graphical Elements

A More Current Feel

Updated icons, infographics and data visualizations give the app a more current feel — an important asset in an increasingly competitive IoT field, where the app is often the only part of the product a homeowner touches.

Updated icons, infographics and data visualizations give the app a more current feel — an important asset in an increasingly competitive IoT field, where the app is often the only part of the product a homeowner touches.

Consumer-Facing App

Control, Scheduling & Alerts

Features included direct control, scheduling, urgent equipment alerts and energy usage statistics — digital services that augment the physical machine and make savings visible.

Rheem Contractor App

On-the-Go Insights

To help contractors grow long-term sales, Rheem needed on-the-go access to equipment data and insights. Bundling that with the everyday tasks of an install empowers contractors to recommend Rheem directly to homeowners.

Rheem Contractor App

On-the-Go Insights

To help contractors grow long-term sales, Rheem needed on-the-go access to equipment data and insights. Bundling that with the everyday tasks of an install empowers contractors to recommend Rheem directly to homeowners.

Rheem Contractor App

On-the-Go Insights

To help contractors grow long-term sales, Rheem needed on-the-go access to equipment data and insights. Bundling that with the everyday tasks of an install empowers contractors to recommend Rheem directly to homeowners.

Outcome

By adding digital services to its products, Rheem improved both product engineering and product value for customers — driving greater brand awareness and demand, and strengthening relationships with third-party contractors and distributors.

18%

increase in sales

78%

user adoption rate

6%

cost savings for homeowners

Outcome

By adding digital services to its products, Rheem improved both product engineering and product value for customers — driving greater brand awareness and demand, and strengthening relationships with third-party contractors and distributors.

18%

increase in sales

78%

user adoption rate

6%

cost savings for homeowners